1. Information We Collect
When you contact us, place an inquiry, or subscribe to our communications, we may collect the following categories of personal information:
- Full name
- Email address
- Phone number
- Company name — for B2B inquiries and wholesale orders
- Country of residence or operation
- Technical data — including IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
We collect this information only to the extent necessary to fulfil the purposes described in this policy and never sell your personal data to third parties.
2. Purpose of Data Usage
Your personal information is used solely for legitimate business purposes, including:
- Responding to product inquiries, quotation requests, and wholesale orders
- Processing and fulfilling business transactions
- Sending relevant product updates, catalogues, or promotional materials — with your consent
- Improving the functionality and content of our website
- Complying with legal obligations and preventing fraud
- Maintaining records for contractual and accounting purposes
We process your data on the lawful basis of legitimate interests, contract performance, and — where applicable — explicit consent.
3. Email Marketing Consent
If you subscribe to our mailing list or explicitly consent to receive marketing communications, we may send you:
- New product launches and seasonal collections
- Exclusive wholesale pricing and trade promotions
- CNC lash mold updates and manufacturing news
- Brand announcements and company news
You may withdraw your consent and unsubscribe at any time by clicking the "Unsubscribe" link in any email we send, or by contacting us directly. We will process your opt-out request promptly.
4. International Data Transfer
TuongVyLashes operates globally and serves clients across multiple jurisdictions. As a result, your personal information may be transferred to, stored in, or processed in countries outside of your country of residence, including Vietnam and other countries where our service providers operate.
Where such transfers occur, we take all reasonable steps to ensure your data receives adequate protection consistent with this Privacy Policy and applicable data protection law, including through contractual safeguards with third-party processors.
5. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request that we correct any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your personal data, subject to our legal obligations.
Right to Restrict Processing
You may ask us to limit how we use your data in certain circumstances.
Right to Data Portability
You may request your data in a structured, commonly used, machine-readable format.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact us at support@tuongvylashes.com. We will respond within 30 days.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include:
- SSL/TLS encryption — all data transmitted between your browser and our website is encrypted in transit.
- Access controls — access to personal data is strictly limited to authorised personnel who need it to perform their business functions.
- Regular security reviews — we periodically review and update our security practices to maintain appropriate standards.
While we take all reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to minimising risk.
7. Third-Party Tools
We use the following third-party services to operate and improve our website. Each of these services operates under their own privacy policy:
| Service | Purpose |
|---|---|
| Google Analytics | Website traffic analysis and user behaviour insights |
| Vercel Analytics | Performance monitoring and web vitals tracking |
These tools may use cookies or similar tracking technologies. You may manage your cookie preferences via your browser settings. Disabling cookies may affect certain features of our website.
8. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
TuongVyLashes
Premium Eyelash Manufacturer & CNC Lash Mold Producer — Vietnam
support@tuongvylashes.comWe reserve the right to update this Privacy Policy at any time. The revised version will be published on this page with an updated effective date. Continued use of our website following any changes constitutes your acceptance of the revised policy.